I can’t sign in
Check your connection and use the same method you used to create your account. If it continues, send us the account email and a description of the error. Never share your password.
My progress is missing
Close and reopen the app while connected to the internet. If it persists, tell us which course and lesson are affected.
How do I restore a purchase?
Open CertiQ, go to Premium and choose restore purchases. Use the same store account that made the original purchase.
Delete my account
Request deletion from the email associated with your account by contacting support@certiq.app. Deleting your account does not automatically cancel a subscription managed by Apple or Google.
Report content
If you find an error or believe material infringes rights, contact support with the course, lesson and enough detail to identify it.
Response time: we aim to answer support requests within 3 business days.